Baggage claim Ref. No. MELQF67040
I was the passenger who took the QF637 flight from Brisbane to Melbourne on 11Sep, 2010. When i checked in my baggage, your staff told me my Chinese musical instrument, SanXian was too long and domestic flight is different from international flight, it could not allowed to handcarry myself. They given it a fragile tag and promised would be take extra care and would be seperate it with other baggages and needed to get it back at another special counter. After I got off the flight and got back my baggage, I found it came out with other baggages in the conveyor belts. Unfortunately, I found it was broken and went to the counter to reported this case. They given me a letter and my reference no. is MELQF67040.
After I took my broken SanXian to your repairer, Sweeney's Luggage Center, they told me it is not repairable and given me a proof letter. They asked me to go for Allans Music and they told me since it's a Chinese musical instrument and they are not familiar with it. Even they may repair it, but the fee is possibly much expensive than the musical instrument's original value.
Therefore I would prefer replace a new SanXian.
I tried to get a quote from Hong Kong where i bought my SanXian which is about the same style with my original one. TSXL01 in HKD$3,200.
Enclosed the proof letter from Sweeney's Luggage Center and the quotation from Hong Kong Harmony Music Company.
Since I need this SanXian for busking during my stay at Melbourne, I wish I can get the new SanXian as soon as possible.
Please advise the procedure and I am looking for your reply. If there's any question or missing informations, please don't hesitate to contact with me.
Thank you for your kind attention.
Yours sincerely,
Minnie Wong
i've got a automatic reply...
ReplyDeleteThank you for contacting us.
We are committed to always caring for our customers and responding to you
in a timely manner.
Our Baggage Claims team will endeavour to resolve your claim within the
next 15 business days. While we intend to respond to your claim as quickly
as we can, every case is different and please note that some more
complicated matters may take longer to resolve.
If we have not responded to you within a timely manner, please feel free to
contact me on 1300306980 or via fax on 61296910315
Yours sincerely
Sandy Halliday
Manager Baggage Services
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therefore i at least need to wait half month...
so hope that they will send back a new sanxian for me to Aussie.